Returns, Exchanges and Damaged Merchandise

·   Return Policy:
If you are not completely satisfied with your purchase or gift for any reason within10 days, please return it to the BALI HI Trading Company using the following guidelines:

·   Use the shipping carrier most convenient for you, and send the package to the following address:

BALI HI Trading Company
607 McDonnell Dr
Tallahassee, FL  32310

·   When we receive your return, we will issue a credit to your card used for the original transaction, for the cost of the item including taxes.

·   All returns or exchanges must be done within 10 days of purchase.

·   Shipping fees are non-refundable.

·   If you have questions on the return policy, email Customer Assistance at aloha@balihi.us or call 850/ 766-7175

Can I exchange an item purchased online for another item? Exchange Policy:
·   Exchanges are handled as a return and reorder.
·   Use the shipping carrier most convenient for you, and send the package to the following address:

BALI HI Trading Company
607 McDonnell Dr
Tallahassee, FL  32310

·   When we receive your exchange item, we will issue a credit to your card used for the original transaction, for the cost of the item including taxes.

·   All returns or exchanges must be done within 10 days of purchase.

·   Shipping fees are non-refundable.

If you have questions on the exchange policy, email Customer Assistance at aloha@balihi.us or call 850/ 766-7175
·   What if my purchased item arrives damaged? Damage Policy
Email Customer Assistance at aloha@balihi.us or call 850/ 766-7175 for assistance with your damage claim.
·   Please reference your order number in your communication.

I have other questions. Whom should I contact?
If you have any questions about our return, exchange, or damage policies, please contact BALI HI Trading Company E-commerce  Customer Assistance by email at aloha@balihi.us or call 850/ 766-7175 between 8:00am and 4:30pm Eastern Standard Time (if no one is available, please leave a message with your name, order reference number, and your phone number and we will call back as soon as possible).